Blackboard Innovation Conference 2012 at HWC November 9, 2012

On Friday November 9th I attended the Blackboard Innovation Conference 2012 at HWC.
It was nice wrap up to the week’s Bb Listening Tour campus visits.
The conference started with “Why use Digital Tools in Teaching and Learning” with David Gibson from Bb. A preview of the upcoming upgrade to service pack 9 and multiple session choices presented by experts from across CCC and Bb.  During the conference, it was tweeted, “Getting some good tips of things that I can incorporate into my classes. I just need to make the time to do them. #castBbfa12’
Ephrem and the Cast crew did a fantastic job hosting this event.

David Gibson from Bb mentioned three resources that might be useful to you:  Bb video tutorials- , faculty best practices using Bb-, and Bb feedback-
Remember Coursesites is available to test the newer versions, Respondus and Collaborate-

Mark your calendar for 2013’s TiE Day at HWC April 12, 2013.


RESOLVED: Intermittent email issues with Outlook and mobile devices

The Office of Information Technology is aware of an issue with CCC email which may be affecting some of our users. The issue affects people using Outlook and mobile devices such as smart phones or iPads. Email access from is NOT affected. We apologize for this inconvenience and are working with Microsoft to resolve this issue as quickly as possible.

If you have any trouble accessing your email from Outlook or from a mobile device, please open a web browser and visit: There, you can send and receive email and access your Calendar, Contacts, and Tasks as usual.

Again, we apologize for this inconvenience and will let you know as soon as this issue has been resolved. Student email is unaffected by this issue.

If you have any questions, please contact:

UPDATE: 1 pm 8/20/2012
CCC Email is once again available from Outlook and mobile devices, as well as from
We appreciate your patience as we worked to resolve this issue. Should you continue to have any difficulty accessing your email, please do not hesitate to contact

CCC Phone Directory is now available

The CCC Phone Directory is temporarily unavailable. We apologize for the inconvenience and are working diligently to resolve the issue ASAP. In the meantime, you may download an Excel spreadsheet containing the same data or contact the switchboard at x2500.

Update: Thursday, June 28 4:00 pm

The CCC Phone Directory is once again available.

Thank you for your patience while we resolved this issue.

-Web Services Team

Emergency Maintenance to Library System scheduled for 5 pm, Thursday, March 29

Emergency maintenance will be performed on the City Colleges of Chicago Library System to address an issue with off-campus access to the ProQuest database. This work will take place tonight, Thursday, March 29 between 5 and 6 pm.
Access to the library catalog and library research databases may be unstable during this time. Other library modules such as circulation and cataloging will not be affected. We apologize for the inconvenience this may cause. If you have any questions or concerns, please contact:

Update: 5:4o pm

The fix has been applied. We are still in the process of testing, but so far all looks good.

Update: 6:30 pm

Proquest has been restored to its full functionality. If you have any additional questions or concerns, please contact

RESOLVED: Issue displaying some pages on the CCC website

Some pages on the City Colleges of Chicago website are not displaying correctly. Specifically, the college department pages, and the college and district program pages. We apologize for the inconvenience, and are working to resolve this issue as quickly as possible. We will update this post as needed.

Thank you.


1:30 pm update: The issue with some web pages not displaying properly has been resolved. Thank you for your patience.

Issue with Remote ProQuest Database Access

The library research database EBSCO is currently unavailable and ProQuest is only available on-campus. We are working with the vendor to resolve this issue as quickly as possible.

We apologize for the inconvenience. In the meantime, please consult with your library reference staff for alternate research strategies.

Update: March 30. This issue has been resolved:

Access to YouTube from the City Colleges of Chicago Network

On Wednesday, February 8, YouTube blocked our access to their site due to an errant device within our network sending unknown/questionable network traffic. In blocking access to their site, YouTube was following industry best practices, taking precautionary measures to ensure that their infrastructure remained secure. This issue also caused the City Colleges firewall to mis-categorize YouTube as a threat to our network and block access in turn. By Thursday, February 9, the CCC Network Security Team resolved these issues and CCC users are once again able to visit YouTube from within our network. We apologize for the inconvenience this outage may have caused you. If you have any further questions or concerns, please contact the